Privacy Policy

Last Updated: January 9, 2025

Your Privacy Rights

This privacy policy explains how Aoki collects, uses, and protects your personal data when you use our services through Meta platforms (Facebook, Instagram, WhatsApp). We are committed to protecting your privacy and ensuring you have control over your data.

Data We Collect

When you use our services through Meta platforms, we collect and process the following data:

  • Messages and Communications: Content of your interactions with our chatbot
  • Profile Information: Basic profile data from your Meta account (name, profile picture, language preference)
  • Usage Information: How you interact with our services, including features used and frequency of use
  • Technical Data: Device information, IP address, and Meta platform identifiers

How We Use Your Data

We use your data exclusively for the following purposes:

  • Providing Our Services: Operating and improving our chatbot functionality
  • Service Communication: Sending you important updates about our services
  • Personalization: Customizing your experience based on your preferences and usage
  • Security: Protecting your data and preventing unauthorized access
  • Legal Compliance: Meeting our obligations under applicable laws and regulations

Your Data Deletion Rights

You have the right to request deletion of all your personal data at any time. We provide multiple ways to exercise this right:

Instant Deletion Tool

Delete all your data immediately using your Meta User ID:

You'll receive immediate confirmation once deletion is complete.

Alternative Deletion Methods

  • Email: Send your deletion request to ventas@aokitech.com.ar
  • Phone: Call us at +54 9 223 6801000
  • Response Time: All deletion requests are processed within 48 hours

What Gets Deleted

When you request data deletion, we permanently remove:

  • All messages and communication history
  • Your profile information
  • Usage data and preferences
  • Technical identifiers

Note: This process is permanent and cannot be undone.

Contact Us

For any privacy-related questions or concerns:

  • Email: ventas@aokitech.com.ar
  • Phone: +54 9 223 6801000
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (Argentina Time)
  • Response Time: We respond to all privacy-related inquiries within 48 hours

Updates to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of any material changes through our services or via email.

This policy was last updated on January 9, 2025.